Effective date: September 2026

pokok App Privacy Policy: Data protection and user rights

In the pokok App, what information is collected, where it is stored, and when it crosses borders is clearly stated here. Many users from Dhaka run accounts with bKash, Nagad, and Rocket, so the topics are kept in plain language.

View pokok APK Privacy FAQ pokok Privacy Policy

Four main aspects of data protection in the pokok App

Retention controls

Basic profile and login information are kept separate

Cross-border processing

Some services may run on server networks in 19 countries

Connection security

Security level is two-step in session and device verification

Account rights

View, correct, and delete are all possible within the rules

Where data is stored

Data primarily resides in a secure cloud infrastructure

Users from Dhaka and Chattogram usually run the same account on Android phones, so login tokens, device IDs, and language preferences are tracked separately

  • Profile information: name, contact, language settings
  • Usage log: last sign-in, device type, app version
  • Support records: complaints, responses, resolution time
  • Unnecessary personal documents are not requested
pokok Server Storage

When data crosses borders

Some technical tasks may be processed abroad

This is for backup, service monitoring, and spam-control; cross-border processing follows the same rules, so a Dhaka user's data is not kept separately

How long does it take

  • If you back up at night, automation may run in a different region
  • Verification service is used when logging in from a new device
  • Support tickets related to bKash, Nagad, or Rocket go to a separate queue
pokok Cross-border Transfer

What security protections exist

Three-layer security is used

Encryption, restricted access, and regular log reviews - these three items operate separately whether you log in via the pokok APK or from a browser; the same verification is used to prevent session hijacking

Encrypted transmission

Data travels securely between the device and the server

Limited access

Only the team that needs it can view the data

Unusual sign-in

Extra verification is required when a new location or device is

Privacy contact

What are your rights

You can view and edit your data

If you want to change wrong phone numbers, old addresses, or language preferences, inform support. In Bangladesh, many users change bKash and Nagad numbers, so keep old contact details accurate.

  • You can request data copies
  • You can correct incorrect information
  • You can object to specific processing
  • You can disable unnecessary cookies
pokok User Rights

How to file an objection

You can submit objections in two steps

First, indicate which part you object to, then note which data you want blocked or deleted, and include a clear request for a quick response; the same process also applies to accounts operated with Nagad or Rocket

  1. Write on the contact page
  2. Enter account email or number
  3. Tell which data you object to
  4. Wait 1 business day for a response
pokok Download

Cookies and tracking

Even with cookies disabled, core service

Some settings, like language or last seen page, may not be remembered; a small inconvenience, but many accept it for privacy preferences

You can control cookies from the browser; the help page inside the pokok App shows common settings

Cookies help

Help and Contact

If you have privacy questions, write directly

Many Dhaka-based users earlier Registration And later Payment instructions Take a look, then verify personal data to reduce errors, and the support team can respond quickly

What you share on the pokok App is entirely in your own hands

Visit contact page.
Log in Registration